Businesses that wish to provide seamless customer experiences must be aware of the always-shifting landscape of digital infrastructure in order to preserve network resilience and reduce downtime. Industry leaders such as WWE and Room & Board have shown how crucial Cisco’s sophisticated network observability technology—specifically, Cisco ThousandEyes—has been in achieving these goals. This blog aims to look at how these companies employ network visibility to raise their technical resilience and operational effectiveness.
Network visibility is the ability of an organization to comprehensively monitor, assess, and manage the functioning of its network infrastructure. Network observability solutions allow information technology teams to get real-time insights into network operations, quickly identify issues, and proactively fix them, therefore lowering the duration of network downtime and enhancing overall resilience.
One of the main players in the field of network observability platforms is Cisco ThousandEyes. Through monitoring the whole network route—starting with the user and ending with the application—this offers thorough insights into the network’s performance. For companies like WWE and Room & Board, this functionality is crucial as their operations depend on giving constant service.
The intricate network needs required to amuse modern audiences are shown by WWE’s live broadcasts. Every event needs a sophisticated system where cameras and other equipment housed within the stadium connect to broadcast trucks outside the arena, which then link to a centralized broadcast center. In this setup, the network performance has to be robust and consistent.
One of the unique problems WWE has is that the broadcast equipment inside the trucks is not always working. Perhaps this fluctuating usage will make resilience and network maintenance more challenging. Director of Broadcast IT Systems at WWE Ralph Riley highlights that the team often faced significant challenges in maintaining network performance because of the outdated and less sophisticated infrastructure.
Cisco ThousandEyes enabled the network administration of WWE to undergo a revolution. By offering visibility into how the network operates from start to finish, ThousandEyes enabled WWE’s IT staff to proactively find and fix issues. Customizable dashboards made focused monitoring possible and guaranteed that IT experts working remotely and on-site have the information needed to maintain operations operating as planned.
Room & Board was not an exception to the general pattern that the COVID-19 pandemic forced a lot of retailers to switch to digital channels. The furniture retailer needed to replicate the in-store client experience online, and in order to guarantee the quality of their service was maintained, they heavily depended on cloud-based services.
Room & Board made a wise investment in flexible IT platforms at this time of change. Cisco included ThousandEyes into its network design, which gave the IT department access to essential monitoring and troubleshooting tools. This assured prompt resolution of any issues that would have harmed the client’s experience.
One instance included the information technology staff discovering that an internal order-entry system was sometimes experiencing slowdowns. They discovered a missing configuration update on the virtual server housing the application by using ThousandEyes. Though this was just the initial step, the visibility ThousandEyes provided allowed the team to follow an inquiry path that finally resulted in the problem’s resolution.
The ability of the WWE and Room & Board to identify and resolve issues with their own networks increased noticeably. The vast telemetry ThousandEyes provided simplified the process of approaching problem-solving. Reactive maintenance time and operational disruptions decreased as a consequence.
Customers’ satisfaction directly depends on how strong the network is. Fans of Wrestling Entertainment (WWE) must be delighted with flawless live broadcasts free from technical issues. Comparably, Room & Board’s ability to provide a faultless online experience throughout the epidemic ensured that strong customer relationships were maintained even when physical locations closed.
These companies can now run their operations more successfully because to ThousandEyes’ automation of several network monitoring tasks and availability of actionable information. Information technology teams are freed from routine troubleshooting tasks so they may focus on strategic initiatives.
In this day of digital technology, a company’s success depends critically on its network resiliency. The cases of WWE and Room & Board demonstrate how adopting advanced network observability technologies like Cisco ThousandEyes can significantly enhance an organization’s ability to provide great customer experiences and maintain continuous service. Complete network visibility will be even more necessary as digital infrastructures become more complicated. Technology like ThousandEyes will thus become essential for progressive companies.
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